Technical Support Contacts

AMERICAS

Technical Support and Service Center for Returns/Repairs

• support-vesda@xtralis.com
• Technical Support Tel: (800) 229-4434

ASIA PACIFIC

Service Center for Returns/Repairs

• service.apac@xtralis.com

Technical Support (Australia and New Zealand)

• Tel (Australia): 1800 220 345
• Tel (New Zealand): 0800 220 345
• HBTPacificFireSupport@Honeywell.com

Technical Support and Training (Rest of Asia Pacific)

• Tel: +65 6714 6832
• Vesda-Techsupport.apac@xtralis.com

CHINA

• Tel: +86 139 1685 6696
• Anson.Zhu@Honeywell.com

EUROPE, MIDDLE EAST & AFRICA

Initial contact for Warranty/Returns and Technical Support should be made to the legal entity you have purchased your product(s) from.

Field Application Engineers, Technical and Regional Training:
Email: emea-fire-support@xtralis.com

UK, EIRE and Nordics 

Direct Account

Tony Salmonte

• Email: Tony.Salmonte@Honeywell.com

Non-Direct Account

Jim Thompson

• Email: Jim.thompson@honeywell.com

Italy, Spain Mediterranean and Portugal

Borja Perez-Andujar

• Email: Borja.Perez-Andujar@Honeywell.com
• Mobile No.: +34 638119776

France and Benelux

Cyril Regnault

• Email: Cyril.Regnault@Honeywell.com
• Mobile No.: +33 6 20 77 38 59

DACH, CEE, Netherlands and META

Volker Schmalbein

• Email: volker.schmalbein@xtralis.com
• Mobile No.: +49 (0) 172 5487529