Xtralis, like the majority of manufacturers, is experiencing longer product lead times due to component shortages. As we actively work to improve this situation, your satisfaction remains our main priority. View our current estimated lead times.

Technical & Customer Support Contacts

AMERICAS

General Customer Service Inquiries and Orders
Tel: (800) 229-4434
customerservice@xtralis.com

Technical Support and Service Center for Returns/Repairs
support-vesda@xtralis.com
Technical Support Tel: (800) 229-4434

ASIA PACIFIC

General Customer Service Inquiries and Orders
sales.apac.safety@xtralis.com

Service Center for Returns/Repairs
service.apac@xtralis.com

VESDA
Tel: +61 468 512 943
Vesda-Techsupport.apac@xtralis.com

CHINA

Tel: +86 139 1032 9743
David.zhou@xtralis.com

EUROPE, MIDDLE EAST & AFRICA

General Inquiries
ADGlobalEnquiries@Honeywell.com

Order Placement
ADGlobalOrders@Honeywell.com

General Enquiries and Order Placement Contact No.: +44 2038688270

Initial contact for Warranty/ Returns and Technical Support should be made to the supplier you have purchased your product(s) from

Contacts below are for customers who have purchased directly from Xtralis:

Tech Support & Service Center for Returns/Repairs
EMEA-Fire-Support@xtralis.com

Field Application Engineers, Technical Support and Regional Training:
UK and Nordics
Tony Salmonte
Email: Tony.Salmonte@Xtralis.com
Mobile No.: +44 7734870346

Italy, Spain Mediterranean
Borja Perez-Andujar
Email: Borja.Perez-Andujar@Honeywell.com
Mobile No.: +34 638119776

France and Benelux
Jean Christophe Martinez
Email: Jean-Christophe.Martinez@Honeywell.com
Mobile No.: +33 610720832

DACH
Volker Schmalbein
Email: volker.schmalbein@xtralis.com
Mobile No.: +49 (0) 172 5487529

META
Equbal Nayer
Email: Equbal.Nayer@xtralis.com
Mobile No.: +971 521045107

GLOBAL
Website Support
webmaster@xtralis.com

OFFER

Schedule a VESDA Lunch & Learn.

A VESDA Lunch and Learn presentation covers the major design aspects of a revolutionary addressable aspirating system (including relevant codes and standards), Advanced Detection products and/or their application in specific markets and case studies. We will provide tea/lunch with a technical exposé on how our very early warning detection products would provide cost savings and the earliest detection for each of your vertical markets.

/ Services & Support / Technical & Customer Support Contacts

Products

Solutions

Resources

Events

Services & Support

Company

Offices

Global Pages

THE SOONER YOU KNOW^®

Xtralis is a leading global provider of powerful solutions for the very early & reliable detection of smoke, fire, and gas threats. Our technologies prevent disasters by giving users time to respond before life, critical infrastructure or business continuity is compromised. We protect high-value and irreplaceable assets belonging to the world’s top governments and businesses.