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Technical & Customer Support Contacts

 

AMERICAS

General Customer Service Inquiries and Orders
Tel: (800) 229-4434
customerservice@xtralis.com

Technical Support and Service Center for Returns/Repairs
support-vesda@xtralis.com
Technical Support Tel: (800) 229-4434
 

 

ASIA PACIFIC

General Customer Service Inquiries and Orders
Placing orders only: ADGlobalOrders@Honeywell.com
All general customer service: ADGlobalEnquiries@Honeywell.com

Service Center for Returns/Repairs
service.apac@xtralis.com

Technical Support and Training
Tel: +65 6714 6832
Vesda-Techsupport.apac@xtralis.com

 

CHINA

Tel: +86 139 1685 6696
Anson.Zhu@Honeywell.com
 

 

EUROPE, MIDDLE EAST & AFRICA

General Inquiries
ADGlobalEnquiries@Honeywell.com 

Order Placement
ADGlobalOrders@Honeywell.com

General Enquiries and Order Placement Contact No.: +44 2038688270


Initial contact for Warranty/ Returns and Technical Support should be made to the supplier you have purchased your product(s) from


Contacts below are for customers who have purchased directly from Xtralis:

Tech Support & Service Center for Returns/Repairs
EMEA-Fire-Support@xtralis.com
 

Field Application Engineers, Technical Support and Regional Training:
UK and Nordics
Tony Salmonte
Email: Tony.Salmonte@Honeywell.com
Mobile No.: +44 7734870346

Italy, Spain Mediterranean and MEA
Borja Perez-Andujar
Email: Borja.Perez-Andujar@Honeywell.com
Mobile No.: +34 638119776

France and Benelux
Jean Christophe Martinez
Email: Jean-Christophe.Martinez@Honeywell.com
Mobile No.: +33 610720832

DACH
Volker Schmalbein
Email: volker.schmalbein@xtralis.com
Mobile No.: +49 (0) 172 5487529

 

GLOBAL
Website Support 
webmaster@xtralis.com
 

 
OFFER

Schedule a VESDA Lunch & Learn.

A VESDA Lunch and Learn presentation covers the major design aspects of a revolutionary addressable aspirating system (including relevant codes and standards), Advanced Detection products and/or their application in specific markets and case studies. We will provide tea/lunch with a technical exposé on how our very early warning detection products would provide cost savings and the earliest detection for each of your vertical markets.
Xtralis

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